Data protection statement CONTRAS K. Hein

In this data protection statement, you will learn how CONTRAS collects and processes your personal information. You will also be informed as to what rights you have vis-a-vis CONTRAS and how you can exercise these rights. You can contact us at any time if you have any questions regarding data protection or the protection of your privacy by sending an email to: kirsten.hein@contras.net.

CONTRAS is aware that the careful handling of your personal information is important to you. Therefore, your personal information will only be collected, processed, used, saved and, if necessary, transmitted in accordance with the relevant data protection provisions for the following purposes:

What information do we collect from you?

The information that we save and process comes from you or your company. In addition, you naturally share information with us directly when you communicate with us or use our customer portal. In general, we may collect and process the following information concerning you:

  • Personal and contact information. Name, title, date of birth, street, house number, postcode, city, country, email address, telephone numbers, skype number.
  • Payment information. Billing information, bank account.
  • Information about goods/services. Information about services you order or request.
  • Historical information. Information about your previous CONTRAS orders and payment history.
  • Device-related information. For example, the internet protocol address (IP address).

How do we use your information?

Invoicing and payments - Invoicing, payment settlement, payment reminders and debt collection.

General data analysis - We analyse the customer information collected to improve our services and plan the prepared resources. The legal basis for the processing of data in this regard is our legitimate interest in the further development and improvement of our services as well as in part the need to fulfil the contract.

Communication with you - We may also use the contact information you submit to contact you by telephone or email and to inform you about CONTRAS’ services which you have previously selected or services similar to these. If you do not wish to be contacted, you can inform us of this at any time and without incurring any separate costs by writing to kirsten.hein@contras.net.

Compliance with statutory obligations - We also process your information if this is required to fulfil statutory obligations such as the storage of business documents or to fulfil a statutory obligation to share or otherwise disclose information. The legal basis in this respect is the need to fulfil a legal obligation.

Data processing in relation to the website

Personal information is processed in our website if this is required for the comfortable and error-free functionality of the website and the use of its features such as the processing of an inquiry. The scope of the data processing also depends on which features of the website you use. Unless otherwise stated below, the legal basis of the processing is our legitimate interest in the provision of the website and the respective features.

When simply visiting our website, we save data about the connection (server log files). This information will be sent to us by your browser. This information is required for technical purposes to ensure the functionality of the website. This may comprise the following information:

  • Time stamp of access (date and time)
  • The amount of data transmitted
  • Referrer (website from which you come to us)
  • The browser used
  • The operating system used
  • Your IP address

The data processing is based on our legitimate interest to provide the website and to ensure and improve its functionality. The server log files continue to be saved after your visit ends in order to recognise and prevent any improper use.

You can register for an alumni access. To register, the UserID and password will be submitted to you through us directly. This will only be used give you access to material of attended and completed courses/trainings/workshops/coachings. The legal basis for this is that it is required in order to perform the contract.

If you use the contact from on our website to send us an inquiry, we will collect the following information for this purpose: Last name, first name and your email address as well as, if necessary, personal information which you voluntarily disclose in your inquiry. We use your information solely to respond to your inquiry. The legal basis for the processing in this respect is our legitimate interest in ensuring the functionality of the account and responding to your inquiry.

Description of the individual legal bases of processing

The following provisions apply to the legal bases of the individual processing activities described above.

Reason for processing

Legal basis

Explanation

Processing activity

Automated decision on case-by-case basis

 

GDPR

 

Art. 22 I, II No. a), III

Contract performance

Art. 6 Para. 1 b)

Data will only be processed to the extent required to perform and fulfil the rights and obligations arising from the contract. Unless expressly specified otherwise, CONTRAS will only process data to this extent.Payment settlement,
payment reminders and debt collection,
Para. III.1
 
Credit investigation,
Para. III.2
 
Fraud prevention,
Para. III.3
 
Communication with you,
Para. III.5
 
Data processing in relation to the website,
Para. III.7

No
 
 
 
Yes
 
 
No
 
 
No
 
 
No

legitimate interest

Art. 6 Para. 1 f)

Data will be processed if CONTRAS has a legitimate interest to do so and there are no apparent conflicting, predominant interests on your part. The specific nature of the interest is described in this data protection statement in the description of the processing of data.General data analysis,
Para. III.4
 
Cookies or similar storage technology,
Para. IX.

No
 
 
No

 

legal obligation

Art. 6 Para. 1 c)

Data will be processed if this is required to fulfil German or European statutory obligations.

Compliance with statutory obligations,
Para. III.6

No

With whom can we share your information?

In certain circumstances, CONTRAS will also share your information with selected third parties. We always take appropriate legal, technical and organisational measures to ensure that your data is treated securely and that an appropriate level of protection is maintained when transferring your data to selected third parties. This involves the following specific categories of recipient:

Companies of the CINIGRAU Group. CONTRAS may share your personal information with other companies of the CINIGRAU Group. This will be done if there is an administrative interest in sharing the information. In all other cases, the companies can be involved as subcontractors (see next paragraph).

Subcontractors. CONTRAS may share your personal information with subcontractors and other third parties involved in the provision of services in order to fulfil the contractual obligations with you or for other purposes described in this data protection statement. This is always done on the basis of an order processing agreement in accordance with the DSGVO.

State agencies. To fulfil statutory obligations, information is shared with the relevant state agencies.

What we will NOT do with your information. CONTRAS will not sell your personal information to third parties for marketing purposes.

Where do we save your personal information?

Your information will only be processed and stored within the European Economic Area.

For how long do we save your personal information?

We delete your personal information as soon as the legal basis for the processing of your information no longer exists and there are no statutory obligations to store this information.

Your rights regarding your personal information

You have various rights in relation to the processing of your information by CONTRAS.

Access under Art. 15 GDPR: In any case, you can request information about your stored data free of charge.

Rectification under Art. 16 GDPR: If CONTRAS has saved incorrect information about you, you have the right in principle for the error to be corrected. In exceptional cases, CONTRAS may also make corrections directly. This requires proof of identity and that the change requested be correct.

Erasure under Art. 17 GDPR: In addition, you may have the right to block or delete your data. However, this right exists only if CONTRAS has no statutory obligation to store this data or another legal basis for the processing exists.

Restriction of processing under Art. 18 GDPR: You have the right to obtain restriction of processing of your personal data when one of the reasons given in Art. 18 GDPR applies, in particular, upon request, instead of an erasure of your data.

Data portability under Art. 20 GDPR: You can also request your data in a structured, customary and machine-readable format.

If you would like to request information, please write to:

To exercise your other rights, to ask questions about the collection, processing or use of personal information, to contest a particular automated decision or to withdraw consent which you have previously given, please write to:

You have the right to file a complaint with the competent supervisory authority at any time.

Does CONTRAS use cookies or similar storage technologies?

Our website also uses cookies. Cookies are small text files that are stored on your computer and saved by your browser. Cookies do not cause any damage to your computer and do not contain any viruses.

Most of the cookies we use are ‘session cookies’ for the technical functionality of the website. These are deleted automatically after the end of your visit. Other technical cookies remain saved on your computer until you delete them. These cookies enable us to recognise your browser the next time you visit our website.

We also use the following web analysis and tracking cookies. These are used to analyse users’ behaviour on our website and thereby to improve the presentation and provision of our services. These web analysis and tracking cookies are only used if you give us permission to do so. The legal basis for this processing is your consent. The individual cookies are as follows.

You can withdraw your consent at any time by blocking it in your browser settings or by using the following methods to deactivate cookies. However, blocking cookies may mean that the features of the website can no longer be used at all or can only be used in part.

Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on users’ computers, to help the website analyse how users use the website. The information generated by the cookie about the use of this website by users is usually transferred to a Google server in the USA and stored there. IP anonymisation has been activated on this website so that the IP addresses of users of Google within Member States of the European Union or in other signatory states to the Agreement on the European Economic Area are first shortened. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information to evaluate the use of the website by the users, to compile reports on the website activities and to provide the website operator with additional services associated with the use of the website and the Internet. The IP address transmitted by your browser for the purposes of Google Analytics is not combined with other Google data. In addition to blocking all cookies, users can prevent Google from collecting the data generated by the cookie and relating to their use of the website (including their IP address) and the processing this data by Google by downloading and installing the browser plug-in available at the following link.

http://tools.google.com/dlpage/gaoptout?hl=en.

If this website is used through browsers on mobile devices, users can click the following link to prevent Google Analytics from collecting data within this website: Disable Google Analytics for this browser.

By clicking on the link above, a cookie will be placed on your device to prevent Google Analytics from collecting data. However, deactivation will only be valid within this browser and only for this domain and only as long as this cookie is stored in this browser and valid. If you delete the cookies in this browser, you must click the link again to deactivate Google Analytics.

Google is based in the USA and thus under Art. 44 GDPR in a so-called “third country”. Google is certified under the data protection framework known as “EU-US Privacy Shield”, whereby a European data protection level is considered guaranteed.

LinkedIn plugin

Our site uses functions from the LinkedIn network. The service is provided by LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA.

Each time one of our pages containing LinkedIn features is accessed, your browser establishes a direct connection to the LinkedIn servers. LinkedIn is informed that you have visited our web pages from your IP address. If you use the LinkedIn “Recommend” button and are logged into your LinkedIn account, it is possible for LinkedIn to associate your visit to our website to your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by LinkedIn.

More information can be found in the LinkedIn privacy policy at https://www.linkedin.com/legal/privacy-policy.

XING Plugin

Our website uses features provided by the XING network. The provider is XING AG, Dammtorstraße 29-32, 20354 Hamburg, Germany.

Each time one of our pages containing XING features is accessed, your browser establishes a direct connection to the XING servers. To the best of our knowledge, no personal data is stored in the process. In particular, no IP addresses are stored nor is usage behavior evaluated.

For more information about data protection and the XING Share button, please see the XING privacy policy at https://www.xing.com/app/share?op=data_protection.

Opposition to processing

If the processing of your data is based on the granting of consent, a predominant interest of CONTRAS or is done in the public interest or in the exercise of official powers, you have the right at all times to oppose the processing. In the case of data processing for the purpose of direct advertising, this will be done unless you oppose it. Otherwise this applies only if CONTRAS is unable to demonstrate any reasons worthy of protection which outweigh your interests.

Contact us

CONTRAS K. HEIN
Lärchenweg 12
61440 Oberursel
Germany

T+49 (0)6172 – 99 74 050
F+49 (0)6172 – 99 74 051
M+49 (0)172 – 250 58 74
Ekirsten.hein@contras.net

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